OMS & WMS — Wishibam

Every order, in the right place, at the right time

Manage your omnichannel orders with an OMS and WMS proven at Intersport and E.Leclerc. Unified inventory, ship-from-store, AI-powered allocation, and integration with over 40 carriers.

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Wishibam OMS Dashboard
WHO
Consolidated inventory
Ship from Store
WMS
Click & Collect
Reserve & Pick Up
Order in Store
Endless Aisle
Delivery Promise
Omnichannel returns
Queue Busting
AI Allowance
40+ carriers
Future inventory
Pre-orders
Split orders
OpenAI Partner
B2B & Wholesale
In-store appointment
Carbon delivery
Wishibam Omnichannel Platform
01
Eliminate hidden gaps and boost revenue

Your products are in stock… but invisible online. The result: lost sales and frustrated customers. Our OMS consolidates inventory across all your retail locations so you can sell what you actually have, everywhere.

02
Manage every order at the lowest cost and to the right location

Why ship from a warehouse when a store can do it better, faster, and cheaper? Our orchestration engine automatically selects the optimal shipping location to maximize profitability and enhance the customer experience.

03
Use AI to stay one step ahead and shift from reactive to proactive management

A traditional OMS simply executes. Ours anticipates. Predicted disruptions, detected anomalies, and optimized decisions in real time: you manage your business with intelligence that continuously learns and improves.

Explore the platform

WHO: Supporting Your Coordination Efforts

Smart orchestration, a unified real-time inventory view, and configurable allocation rules to turn every order into an opportunity.

Every order in the right place. Every customer satisfied.

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Orchestration

Every order in the right place, automatically

The WHO selects the best shipping option in real time based on your business rules.

AI Orchestration

Over 200 configurable rules, competitive pricing

Manage allocation based on margin, lead time, inventory, or warehouse priority.

Consolidated inventory

Your entire inventory at a glance

E-commerce, stores, warehouses, suppliers: a single source of truth.

Future inventory

Sell both current inventory and upcoming inventory

Pre-orders, restocking, cross-docking: anticipate demand.

Dynamic margins

The right inventory in the right place, with no surprises

Optimize logistics costs for every order.

Split orders

Multiple packages, multiple sources, satisfied customers

An order split across multiple sites remains a single customer experience.

Delivery Promise

The right information, at the right time

Exact delivery date displayed at checkout, calculated in real time.

B2B & Wholesale

Complex B2B workflows managed natively

Terms and conditions, discounts, purchase orders, invoicing: all in the OMS.

-20%

to reduce shipping costs

-15%

reducing customer returns

+30%

faster order processing

50%

fewer staff members for the same volume of orders

+30%

online availability through inventory consolidation

The store becomes a profit center

Ship from store, click & collect, order in store, queue busting: turn every retail location into a mini-warehouse connected to digital systems.

01

Your stores are turning into mini-warehouses

Your online orders can be fulfilled and shipped directly from your stores. In-store inventory, which is typically not visible to e-commerce platforms, becomes available for online sales. The system automatically determines which store will fulfill each order based on customer location, inventory levels, and workload.

Shorter lead times, lower shipping costs, and higher availability rates. For outlets and retail chains, this represents a significant driver of revenue growth.
02

Buy online, pick up in store—even on the same day

Click & Collect lets you shop online and pick up your order in-store, including express pickup. Features include real-time availability checks, viewable pickup times, and the ability to reserve multiple items. Reserve & Collect allows customers to inspect the product before finalizing their purchase in-store.

SMS and email reminders to prevent no-shows. Higher average basket sizes and increased customer loyalty.
03

The salesperson never misses a sale again

When a product is out of stock, your sales associate can check inventory across the entire network in real time and place an order for the customer, with the option of home delivery or in-store pickup. Payment can be made via a link sent to the customer or at the existing checkout terminal (gift cards, loyalty cards, tap-to-pay).

Among participating retailers: Order in Store accounts for up to 7% of orders, driving a 6% to 8% increase in in-store sales starting in the first month.
04

A premium, personalized experience

An appointment scheduling system integrated into the website or mobile app. Customers book a time slot for a consultation, fitting, or demonstration. The salesperson receives a notification and prepares a selection in advance based on the size, style, and occasion specified.

The in-store experience becomes premium, with a higher conversion rate and a higher average basket size.
05

Checkout without waiting in line

Your sales associates can process payments anywhere in the store, directly from their tablet or smartphone. Customers pay by card without going through the checkout. Shorter wait times, reduced lines during peak hours, and more personalized service.

Particularly well-suited for outlet stores and busy periods such as sales or holidays.
06

Unified returns management across all channels

Online self-service portal, in-store returns, customer service, API integrations: a rules engine automatically approves or rejects requests based on the date, product type, condition, and your policies. The Buy Online Return In Store feature instantly restocks the product in local inventory.

At some retailers, 37% of online returns are processed in-store, with 31% of customers making a repeat purchase and 40% to 45% in additional sales.
The Wishibam WMS

Speed and reliability in-store

Our store WMS guides teams step by step. Error rates drop. Training a new employee takes just a few hours. No installation, no special hardware: the app opens in a browser on any device.

Our customers process their orders with half the staff and twice as fast as with a traditional WMS. Retailers report productivity gains of up to 10 times.

Click & CollectShip from StoreWarehouse preparationIn-Store ReturnsReal-time notificationsGuided scanning & packing40+ carriersColissimoChronopostDHL/UPS1-click labelsAutomatic routing
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×10WMS Productivity
50% offNumber of employees required
60% offProcessing time / order
40+Native carriers
~30 minSalesperson training
99.8%Platform availability

Ready to turn your logistics into a driver of profitability and customer experience?

Let’s talk about your omnichannel project and work together to find the perfect solution.

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What our customers are asking for

Answers to frequently asked questions about our OMS, our WMS, and their implementation in a retail environment.

What is an OMS, and why do I need one?+
An Order Management System is the software layer that coordinates each order across your sales channels and inventory locations (warehouses, stores, suppliers). It automatically selects the best fulfillment source based on your business rules (cost, lead time, proximity, margin). Without an OMS, you’re prone to stockouts; with an OMS, you can increase your online availability by up to 30% without adding inventory.
How long does it take to deploy OMS Wishibam?+
Between 8 and 16 weeks, depending on the complexity of your information system. Our pre-integrated connectors (Shopify, Adobe Commerce, Commercetools, Adyen, and over 40 carriers) accelerate time-to-market. The project is clearly defined from the start: architecture validated before development, acceptance testing conducted with your teams, and no open-ended billing.
Is Ship from Store really profitable for my network?+
Yes, especially for outlet stores, retail chains, and omnichannel retailers. In-store inventory becomes available for online sale, delivery times are reduced, shipping costs drop by an average of 20%, and every store becomes a profit center. Intelligent orchestration ensures that the store selected to fulfill each order is the one that maximizes the network’s overall profitability.
Does OMS Wishibam integrate with my current e-commerce platform?+
Yes. Our OMS is designed to integrate with your existing IT system without replacing everything. It features native connectors for Shopify, Adobe Commerce, Commercetools, Sylius, leading CRMs (Salesforce, Zendesk, Gorgias), and over 40 carriers. The cloud-based architecture ensures continuous updates and automatic scalability.
How does AI improve order orchestration?+
A traditional OMS applies fixed rules. Our OMS adds an AI layer that anticipates stockouts before they occur, adjusts allocation based on order patterns, and detects inventory anomalies in real time. As an OpenAI Partner, we have access to the most advanced models, enabling recommendations that improve with use.
What KPIs do you track for your clients?+
20% reduction in shipping costs, 99% reliability of real-time inventory, 15% reduction in returns, 30% increase in processing speed, 50% reduction in staff required for the same volume, and 30% increase in online availability. These figures are measured in production at retailers such as Intersport, E.Leclerc, and other networks deployed on the platform.
Do you handle B2B and wholesale transactions?+
Yes, natively. Bulk orders, scheduled deliveries, split shipments, consolidation via hubs, and purchase orders. Pricing rules, fulfillment priority, and service level agreements are automatically applied on a per-customer-account basis. VIP customers benefit from protected virtual inventory pools.